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Moving to a new country is exciting, but let’s face it—it can also be stressful. Packing up your life, coordinating logistics, and ensuring your belongings arrive safely in Canada requires serious planning.

Hiring the right international mover can make the process much smoother, but how do you know if you’ve chosen the right one? We think asking the right questions is key.  And luckily for you — we’ve compiled ten questions you should ask your mover before signing on the dotted line.

Need to find reliable movers before you start the decision making process? We’ve made that easy. Fill in your details below to get 6 risk-free, obligation-free quotes from qualified movers.

What Experience Do You Have With International Moves to Canada? 

Not all moves are created equal, and international relocations come with unique challenges. Your mover should have a solid track record of successfully completing international moves to Canada. Ask them how many similar relocations they’ve handled and if they’re familiar with Canada’s import regulations and customs procedures. 

Movers with experience will know the ins and outs, like ensuring your inventory list is thorough or advising you on restricted items.  

Bonus points if they have specific knowledge of your destination city! 

Are You Licensed and Insured? 

This should be a non-negotiable. Any reputable moving company will be fully licensed and insured, so you should inquire about their license numbers and confirm their legitimacy by checking with relevant authorities.  

Insurance is equally critical; accidents happen, and you’ll want to know your belongings are covered. Ask them what types of insurance they offer. Do they provide basic coverage, or can you opt for full-value protection? It’s better to clarify these details now than to deal with surprises later. 

What Services Are Included in the Quote? 

Moving quotes can be confusing, especially when hidden fees sneak in. Be upfront and ask what’s included in the price. Does it cover packing and unpacking? What about storage or customs clearance? 

Some movers might offer a bare-bones service, while others provide a comprehensive package that handles everything from start to finish. Decide what works for your budget and needs, but make sure you’re comparing apples to apples when evaluating quotes. 

 

Can You Provide References or Reviews? 

A mover’s reputation can make or break your experience. We strongly suggest checking references from past clients, especially those who’ve moved internationally to Canada. Reading reviews online can also offer valuable insights, but don’t stop there—you can also check the Better Business Bureau and Trustpilot. If you can’t find sufficient reviews, ask them to provide references from past clients. A trustworthy mover will have plenty of satisfied customers to vouch for them. 

When you’re considering references, try to learn:  

  • Did their belongings arrive on time?  
  • Were there any unexpected costs?  
  • How did the company handle issues, if any arose?  

What Packing Options Do You Offer? 

Packing can feel overwhelming, especially for a long-distance move. Find out if your mover offers professional packing services. If so, what’s included? Will they supply packing materials, and are those costs included in your quote? 

Some movers even provide custom crating for fragile or valuable items like artwork or electronics. If you prefer to pack yourself, ask whether they offer advice or resources to ensure your items are packed securely for the journey. 

How Will My Belongings Be Transported? 

Understanding how your belongings will travel from point A to point B can give you peace of mind. Will they be shipped by sea, air, or a combination of both? Each method comes with different timelines and costs, so it’s important to know what to expect. 

If you’re concerned about costs, it’s helpful to get multiple quotes across a range of transportation options. This will help you compare the pros and cons of different transportation options.  

What Happens at Customs? 

Canada has specific customs regulations that must be followed when importing household goods. Your mover should provide a clear explanation of the process and assist you in preparing the necessary documentation. 

Ask about their experience with customs clearance and whether they’ll handle this for you or if it’s your responsibility. Having a mover who knows the rules can save you a lot of hassle—and potentially fines and/or import taxes. 

What’s Your Policy on Delays or Damages? 

While everyone hopes for a smooth move, things don’t always go as planned. Delays can happen due to weather, customs issues, or logistical hiccups. Ask how the company handles delays and whether they have contingency plans in place. 

Similarly, inquire about their policy on damaged or lost items. Will they assist with claims? How quickly can you expect resolution? A mover who is transparent and supportive in these situations is worth their weight in gold. 

Are Storage Options Available? 

Sometimes, your belongings might need to be stored temporarily. Maybe your new home isn’t ready yet, or there’s a delay in your shipping schedule. Find out if the mover offers short- or long-term storage solutions. 

Ask about the cost, location, and security of their storage facilities. Will your items be stored in a climate-controlled environment? Knowing these details can ease your mind if plans change unexpectedly. 

What Sets You Apart From Other Movers? 

This is your chance to gauge the company’s unique selling points. Do they offer personalized service? Are they known for their excellent communication or seamless coordination? 

A company that can articulate what makes them special often has the confidence and experience to back it up.  

Wrapping It All Up 

Choosing the right international mover is one of the most important steps in your relocation journey to Canada. By asking these ten questions, you’ll gain a clear picture of what each company offers, what to expect, and whether they’re the right fit for your needs. 

Remember, the goal isn’t just to find the cheapest option—it’s to find a mover you can trust with your most cherished belongings. Take your time, do your research, and soon you’ll be one step closer to starting your new adventure in Canada with confidence. 

Happy moving! 

About the author

Stephanie Ford profile picture

Stephanie Ford

She/Her
Finance, Law and Immigration Writer
Stephanie is a content creator who writes on legal and personal finance topics, specializing in immigration and legal topics. She earned a Bachelor of Laws and a Diploma in Financial Planning in Australia. Stephanie is now a permanent resident of Canada and a full-time writer at Moving2Canada.
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Citation "Ten Questions to Ask Your Mover Before You Hire Them for an International Move to Canada." Moving2Canada. . Copy for Citation
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